SimpleC Quick Guides
Care communication and Digital Therapeutics at your fingertips. Let’s use it!
Unboxing Your Companion
How to Unbox and Setup Your Companion Tablet!
Find Your Companion ID
How to find the Companion ID in the Companion settings
Companion Book Cover Case
Watch: How to Stand Your Companion up Using the Book Cover Case!
Install Family Connect
Step 1: Download the Family Connect App
Install Clinical Connect
Watch: How to Install Clinical Connect. Let’s download Clinical Connect to get started!
Create an Account by Invite Email
Step 2a: Use the Invitation Email to Login to Your New Family Connect Account!
Create a Family Connect Account
Step 2b: How to make a new Family Connect Account if you didn’t receive an email Invitation.
Login to Family Connect
Step 3: Sign in to your Family Connect Account
Login to Clinical Connect
Watch: How to Sign into your Clinical Connect Account
Link to Companion
Step 4: How to Connect to an Existing Companion Profile
Change Your Clinical Connect Password
Watch: How to Change your Clinical Connect Password
Start a TeleVisit Call
Watch: How to start a TeleHealth call using Clinical Connect!
Switching Between Apps
Watch: How to Open & Exit Each SimpleC App on the Care on Wheels (COW)
Request a TeleVisit Call
Watch: How to Request a TeleVisit Call Using Companion!
View Companion Schedule
Watch: How to View Companion Schedules Using Clinical Connect
Schedule a Therapy
Watch: How to Schedule a Companion Therapy Using Clinical Connect
Change Your Family Connect Password
Watch: How to Change your Family Connect Password
TeleVisit Auto Answer
Watch: How to Change Screen Answer to Auto Answer for TeleVisit calls on the Companion!
How to Send a Message
How to Send a Message to Companion, Family Connect, or Clinical Connect Users.
Make a TeleVisit Video Call
Watch: Make a TeleVisit Video Call from Family Connect to Companion!
Invite Family Members
Watch: How to Add a Family Member to a Companion Profile
Find a Companion Profile’s Activation Code
Watch: How to Find the Activation Code for a Companion Profile.
Designate Primary Family Member
Watch: How to Designate the Primary Family Member
Invite a New Family Member
Watch: How to Add a Family Member to a Companion Profile
Add New Companion Profile
Watch: How to Add a New Companion Profile Using Clinical Connect
Dismiss TeleVisit Request
Watch: How to Dismiss a TeleVisit Request Using Clinical Connect.
Snapshot Report
Watch: Snapshot Report. A quick preview of your mom’s health and happiness status.
Goal Trends Report
Watch: Goal Trends Report. Review your mom’s health and happiness from the past two weeks.
View Companion Programs
Watch: View Companion Programs. Family Connect lets you see what’s on your mom’s Companion.
Add a Trusted Voice™
Watch: Add a Trusted Voice™️. Add a personal touch to your loved one’s therapies. Create a Trusted Voice™️ Message.