Dismiss TeleVisit Request

Cancel an incoming request for a video call

Watch: How to Dismiss a TeleVisit Request Using Clinical Connect

On Clinical Connect, you can dismiss a contact request that no longer needs to be addressed.

Clinical Connect is our portal for doctors, nurses, technicians, and care managers. Use the Clinical Connect app to safely and securely care for your Companion users and communicate with their families.

Contact us for additional support.
Call 1-866-276-3546 or email us at info@simplec.com

Step by Step:

How to Dismiss a TeleVisit Request

At the top of the main screen of Clinical Connect,
you will see a “TeleVisit Contact Requests” section if you have a request.


Step 1: Select the request.

Step 2: Scroll to the bottom of the request page & select the red “Request Complete” button.

A confirmation box will pop up.



Step 3: Select “Yes” to confirm that the request is complete.


The “TeleVisit Summary” page will show after completing (dismissing) the request.



Step 4: Type in the reason for dismissing the request in the “Notes” text box.

Step 5: Select “Next” to finish.


Tutorial Complete!

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